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浅析当下保安员心理现状

来源:http://www.vranime.net/  点击?#38382;?span id="hits">    发布时间:2018-10-19
当前,面对急剧变革的社会现实和日益繁重的保安任务,保安员长期处于一种高负荷工作状态,一些保安员的心理高度紧张、压力较大,心理问题也日益突出。
At present, in the face of the social reality of rapid change and increasingly onerous security tasks, security guards have long been in a high-load working state. Some security guards are highly nervous and under great pressure, and their psychological problems are becoming increasingly prominent.
其心理问题主要体现在以下几个方面:
Their psychological problems are mainly reflected in the following aspects:
1、备受紧张、焦虑心理的困扰
1, being troubled by tension and anxiety.
保安职业的特殊性,使得保安员长期处在不规律、超负荷的工作环境下,在应对着来自社会各个阶层的客户?#20445;?#19981;仅面临着精神上和体力上的巨大压力,同时也面对着来自家庭和社会的压力,极易产生紧张、焦虑、不安的情绪。
The particularity of the security profession makes the security guards in irregular and overloaded working environment for a long time. When dealing with customers from all walks of life, they are not only faced with tremendous mental and physical pressure, but also with pressure from family and society. They are prone to be nervous, anxious and uneasy.
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2、良性情绪失控、经常激动、情绪暴躁
2, good mood is out of control, often excited, emotional irritable.
保安员在执勤过程中,长期与形形色色的客户、良莠不齐的来访人员打交道,与各种违法?#24418;?#20316;斗争,有时会受到不实投诉和不法侵害,这使得一些保安员性格压抑,容易出现情绪失控。
Security guards in the course of duty, long-term contact with a variety of customers, good and bad visitors, and a variety of illegal activities to combat, sometimes by false complaints and illegal violations, which makes some security guards personality depression, easy to emotional disorder.
3、备受紧张、焦虑心理的困扰
3, being troubled by tension and anxiety.
受企业和客户期待值的提升,同行业竞争加剧和客户需求变动等各种因素的影响,保安员思想包袱沉重。
Affected by various factors, such as the promotion of enterprise and customer expectations, the intensification of competition in the same industry and the change of customer demand, security guards have a heavy ideological burden.
一是服务对象复杂,有些工作保安员难以灵活驾驭,想追求完美却心有余而力不足,但做不好又?#24459;?#32423;批评。
First, the service object is complex, some work security officers are difficult to control flexibly, want to pursue perfection but have more than enough heart and strength, but do not fear criticism from superiors.
二是很多保安员都是家中的经济支柱,养家糊口、子女教育全靠这点微薄收入。
Secondly, many security guards are the economic pillars of the family, which is the only way to support their families and educate their children.
三是保安企业不是执法机构,保安员没有法律赋予的侦查权,一般没有使用武器器械的权利,所以保安员在勤务中要制服违法犯罪?#24418;保?#38754;对暴力犯罪?#24418;?#26102;容易产生恐惧心理。
Third, security enterprises are not law enforcement agencies, security guards do not have the investigative power given by the law, generally do not have the right to use weapons and equipment, so security guards in duty to subdue illegal and criminal acts, when facing violent criminal acts, they are prone to fear.
4、自我封闭,情感受困
4, self closed, emotionally trapped
很多保安员从农村来到城市,而且大多数来自经?#20204;?#21457;达的农村,所受教育水平不高,家庭经济状况普遍不好,面对城?#24418;?#24425;生活的冲击,会因为差距而产生?#21592;?#24515;理。保安员如果不能处理好在工作环境、服务环境内的人?#20351;?#31995;,身边没?#20449;?#21451;来分享快乐和苦闷,长此以往便会渐渐失去对他人的信任,出现封闭自我、性格内向、内心?#25307;欏?#33806;?#20063;?#25391;、不合群等现象。
Many security guards come from the countryside to the city, and most of them come from underdeveloped countryside. Their education level is not high, their family economic situation is generally bad. Facing the impact of colorful urban life, they will feel inferior because of the gap. If the security guard can not handle the interpersonal relationship in the working environment and service environment well, and there is no friend around to share happiness and depression, he will gradually lose trust in others in the long run, and there will be self-closure, introversion, inner emptiness, depression, disagreement and other phenomena.
5、缺乏阳光正能量,滋生逆反、消极心理
5, lack of positive energy, breeding negative and negative psychology.
部分保安岗位枯燥、单调,工作或生活环境不和谐等,也会使保安员在遇到困难和挫折时产生消极、逆反心理。
Some security posts are boring, monotonous, work or living environment is not harmonious, and so on, will also make security guards in the face of difficulties and setbacks have negative, rebellious psychology.
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